Shipping & Policies

ORDER CONFIRMATION & EMAILS

  • Once you successfully place an order, you will receive your order success email. 
  • For bank transfer orders- your order will be processed AFTER proof of payment/transfer has been sent to us via email or WhatsApp. If payment nor proof of payment is not sent, the order will be cancelled.
  • For all Cash/Linx/Credit Card on delivery orders – your order will only be processed AFTER we confirm via WhatsApp. This is a conditional payment option offered and must be assessed and approved by us due to high risk assumed on our part. Once assessed and approved by us, the order will be processed accordingly. 
  • All items are handmade by order unless otherwise stated. Your order will begin processing soon after it is placed. Please refer to each item’s product description for estimated processing times. 
  • All orders remain ‘On Hold’ until completed. 
  • When your order has been completed and received by the courier, you will receive an email from us. This email means that the courier has collected your package and will now schedule delivery within the selected shipping speed selected at checkout.
  • All further delivery correspondence will be sent by the courier. This info includes tracking information, delivery status and updates.

FREE DELIVERY

  • Free Delivery is available for orders over $200 before added shipping fees. Bank Transfer is the only payment method accepted in order to claim free delivery. 
  • Estimated Delivery Time for this Free Delivery option will be displayed at checkout.
  • Free Delivery applies to TRINIDAD only at this time. 

ESTIMATED DELIVERY

  • The private couriers do not offer guaranteed delivery. Orders typically arrive within the estimated shipping speeds displayed at checkout. 
  • We work hard to ensure that all orders are dispatched as soon as possible to our shipping partners.
  • Once orders have been received by the couriers, we are not in direct control and management of the delivery. 
  • Only one address can be used to book a delivery.
  • Shipping partners will contact customers directly via emails, sms, calls, and WhatsApp with tracking numbers and delivery updates. 
  • If you have missed a delivery, it is no longer guaranteed that you may receive within estimated timelines. If you change delivery location while the order is out for delivery, it is no longer guaranteed that you will receive within estimated timelines. 
  • Feel free to contact us prior to ordering especially if you have a deadline date to receive. 

PACKAGING & GIFT WRAPPING SERVICE

  • Items in an order will be packaged altogether in our standard packaging. We cannot split items in separate pkgs. We would advise placing separate orders in this instance. 
  • Gift wrapping is available for items (where applicable). This is an additional service involving gift wrapping the items highlighted as a gift. We would then wrap the selected items and add a card with your note. A cost is attached for this service. Gift wrap charge is per person, not per item unless you require each item individually wrapped. 
  • e.g. You selected two notebooks, a bookmark and a pen as a gift for Sarah. Select giftwrap option for ONE of the notebooks and leave us a note indicating that the other items are to be included in Sarah’s gift. You would pay ONE gift wrap fee for all items. 

DELIVERY RATES

  • Delivery Rates displayed at checkout will be the fee at that time.
  • Delivery Rates are subject to change.
  • Present Rates as of May 25th ,2024 are:
    • 3-5 Days $40 (For Cash, Linx & Credit Card on Delivery) 
    • 3-5 Days $25 (For Bank Transfer only)
    • Tobago (5-7 days) $40 (Bank Transfer only)
  • Please note that certain delivery options are limited to specific payment methods. This will be shown during selection of these options at checkout. 
  • Additional Processing Fees will be applied to Credit Card Payments. 

SHIPMENT OF ORDER

  • We ship orders to the ONE shipping address indicated upon order checkout. We are unable to make changes in shipping address, apply coupon codes or merge orders after order confirmation.
  • Please ensure that all details entered at checkout is accurate.
  • In the event of delays due to unforeseen circumstances and peak periods, notices will be posted on our social media and home page.

INTERNATIONAL SHIPPING

  • Presently, we ship within Trinidad and Tobago only.
  • We do not offer international shipping at this time. We are working on it! 

RETURN POLICY

  • We are unable to offer returns or refunds on personalized items unless they were received defective or had errors. If you would like a refund for an item that in the unlikely event, meets these criteria, then the item must be returned to us within 7 days of purchase. Item/s must be new, unused in original condition and original packaging. No additional fees will be charged for the inconvenience. Please get in touch with us so that we may able to assist- admin@thedottedlinett.com
  • Returns for items not personalized or defective can be accommodated within 7 days of purchase. Items must be new, unused, and in original condition and packaging. Customer agrees to pay courier collection fee of $50. The courier will collect item/s in original packaging and return to us. Upon receipt, a partial refund will be transferred within 7 business days. We are unable to refund shipping fees. Return of items (not defective) will incur a 50% restocking fee. 

CANCELLATIONS

  • Orders can be cancelled (before processing only) by sending us an email with your order number and name.
  • In cases where bank transfer payments were successfully made – a partial refund will be transferred in 7 business days (less delivery & 50% restocking fee).

NON-REFUNDABLE SHIPPING

  • Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges. 

RIGHT TO REFUSE SERVICE & LIMIT PAYMENT METHOD

  • The Dotted Line reserves the right to refuse service in cases of suspected misuse, where clients fail to inform of cancellation & fraudulent activities.
  • We unequivocally reserve the right to cancel and/or refund and terminate order confirmations without prior notice.
  • Failure to accept delivery/inform of cancellation in a timely manner will result in removal of the right to access any or all of our services.