Frequently Asked Questions
We’d love to hear from you! You can contact us in the following ways:
By Email : firstname.lastname@example.org
By Phone / WhatsApp : 1(868) 344-4TDL / 4835
Instagram : @thedottedline.tt
Office Hours : Mon-Fri 9am – 8pm | Saturday & Sunday 10am-6pm
All of our items are available in our online shop! We do not presently have a physical location and cannot facilitate local pickups.
Please check all product descriptions for processing times and shipping speeds indicated at checkout.
We currently accept Cash, Linx & Credit Card on Delivery.
We also accept Bank Transfer/ Deposit.
Bank Transfer/ Deposits must be made within three business days of placing order. Failure to make deposit (or contact us about the late deposit) will lead to automatic cancellation of your order.
Online Credit Card Payment will be available soon!
We deliver items through private courier services. The present shipping options available are :
3-5 Days – $25 (Bank Transfer only)
3-5 Days – $30 (Cash & Linx on Delivery)
5-7 Days – $40 (Tobago – Bank Transfer only)
We also offer Free Shipping for all orders $500 and more. Total Cart value must be over $500 before shipping fees for Free Shipping Option to become available.
All items in our shop are handmade by order unless stated differently. Each Item’s Product Description indicates the number of days needed for that item to be processed.
Processing Time is not included in the selected shipping speed chosen at checkout. While we do everything in our power to get your goodies to you as quickly as possible- we are not responsible for any shipping delays the courier may experience.
We do not offer Same Day, Next Day or Expedited Shipping at this time. We also do not offer local pickup.
We will post updates on processing delays when applicable.
Yes! Simply add your selected gifts to your cart, proceed along the checkout process, and enter the recipient’s address in the shipping address.
We do not currently offer gift wrapping services but the items are nicely wrapped and packaged. You can let us know it’s a present being directly delivered to the recipient in the order instructions note.
We will not include the receipt or packing slips.
Need a gift card? We are working on adding that item soon!
Unfortunately, Individual Custom Orders are Closed.
However, we do accept bulk, corporate custom work. (Minimum Order Quantities 75+)
Additionally, we do personalize any of our items for no added cost.