ORDER CONFIRMATION & EMAILS
- Once you successfully place an order, you will receive your order confirmation email.
- For bank transfer orders- your order will be processed AFTER proof of payment/transfer has been sent to us via email or WhatsApp. If payment is not sent in 3 business days, the order will be cancelled.
- All items are handmade by order unless otherwise stated. Your order will begin processing soon after it is placed. Please refer to each items product description for estimated processing times.
- When your order has been completed and received by the courier, you will receive an email from us. This email means that the courier has collected your package and will now schedule delivery within the selected shipping speed selected at checkout.
- All further delivery correspondence will be sent by the courier. This info includes tracking information, delivery status and updates.
- Free Delivery is available for all orders over $500 before added shipping fees. Bank Transfer is the only payment method accepted in order to claim free delivery.
- Estimated Delivery Time for this Free Delivery option is 3-5 business days.
- The private couriers do not offer guaranteed delivery. Orders typically arrive within the estimated shipping speeds displayed at checkout.
- We work hard to ensure that all orders are dispatched as soon as possible to our shipping partners.
- Once orders have been received by the couriers, we are not in direct control and management of the delivery.
- Shipping partners will contact customers directly via emails, sms, calls, and WhatsApp with tracking numbers and delivery updates.
- If you have missed a delivery, it is no longer guaranteed that you may receive within estimated timelines.
- Feel free to contact us prior to ordering especially if you have a deadline date to receive.
- Delivery Rates displayed at checkout will be the fee at that time.
- Delivery Rates are subject to change.
- Present Rates as at August 13th, 2023 are :
- 3-5 Days $30 (For Cash,Linx & Credit Card on Delivery)
- 3-5 Days $25 ( For Bank Transfer only)
- Tobago (5-7 days) $40 (Bank Transfer only)
- Please note that certain delivery options are limited to specific payment methods. This will be shown during selection of these options at checkout.
- Additional Processing Fees will be applied to Credit Card Payments.
SHIPMENT OF ORDER
- We ship orders to the shipping address indicated upon order checkout. We are unable to make changes in shipping address, apply coupon codes or merge orders after order confirmation.
- Please ensure that all details entered at checkout is accurate.
- In the event of delays due to unforeseen circumstances and peak periods, notices will be posted on our social media and home page.
- Presently, we ship within Trinidad and Tobago only.
- We do not offer international shipping at this time. We are working on it!
- We are unable to offer returns or refunds on personalized items unless they were received defective or had errors. If you would like a refund for an item that in the unlikely event, meets this criteria, then the item must be returned to us within 7 days of purchase. Item/s must be new, unused in original condition and original packaging. No additional fees will be charged for the inconvenience. Please get in touch with us so that we may able to assist- firstname.lastname@example.org
- Returns for items not personalized or defective can be accommodated within 7 days of purchase. Items must be new, unused, and in original condition and packaging. Customer agrees to pay courier collection fee of $50. The courier will collect item/s in original packaging and return to us. Upon receipt, a partial refund will be transferred within 7 business days. We are unable to refund shipping fees. Return of items (not defective) will incur a 50% restocking fee.
- Orders can be cancelled (before processing only) by sending us an email with your order number and name.
- In cases where bank transfer payments were successfully made – a partial refund will be transferred in 7 business days (less delivery & 50% restocking fee).
- Shipping fees are not refundable for undeliverable shipments, refused shipments, order cancellations, or returns/exchanges.
RIGHT TO REFUSE SERVICE & LIMIT PAYMENT METHOD
- The Dotted Line reserves the right to refuse service in cases of suspected misuse & fraudulent activities. We unequivocally reserve the right to cancel and/or refund , and terminate order confirmations.
- Failure to accept delivery/inform of cancellation in a timely manner will result in removal of the right to access Cash/Linx on delivery.